Frequently Asked Questions at Castro Valley Hayward Storage

Q: How do you differ from other Self-Storage companies? and Do you have competitive rates?
A: As well as having a seasoned, professional and friendly staff to help make moving, storing and accessing your property easy and convenient, we will help you determine what is the best size for your storage needs. We at Castro Valley Hayward Storage have boxes and packing supplies for all your storage and shipping needs. Our facilities are safe, clean and secure with 24 hour security, 7 days a week access and each unit is individually alarmed. Yes! Our rates are very competitive within the industry and our customer service is second to none! We offer discounts for 6 month & 12 month pre-payments.

Q: What assistance do you offer to help me store my property?
A: We offer FREE use of our move-in truck!* You can use our moving equipment, appliance and piano dollies. We are your one-stop-shop for all your moving needs, from boxes and packaging supplies to locks. Our staff is professionally trained and is here to serve you! We also receive deliveries for business accounts.

Q: Will my belongings be safe?
Our storage facilities are well lit and clean with state-of-the-art security, recorded surveillance, 24 hours a day. Each unit is individually alarmed and locks are checked daily by our staff to assure that your property is secure. Each tenant is given his or her own computerized access code for extra security.

Our on-site resident managers are available to answer any questions you may have regarding our facility and security systems. We are here to serve you!

Q: What are your hours of operation?
A: Our Gate hours are from 6 AM to 8 PM, daily, year round.
Our office hours are 9 AM to 6 PM, Monday - Saturday, 10 AM to 4 PM Sunday.
Our office is closed on most major holidays.

Q: How do I update my address, phone # or emergency contact info?
A: All changes to any personal info must be in writing, signed by tenant and delivered to our office. Download a copy of our Change of Address Form (PDF).

Q: How do I submit my notice to vacate?
A: A Notice to Vacate must be submitted in writing, signed by tenant and delivered to our office at least 10 days prior to the vacate date. Download a copy of our Notice To Vacate Form (PDF).

* Free move-in truck subject to terms and availability.

Select one of our 3 convenient locations:

2489 Grove Way
Castro Valley, CA 94546

2457 Grove Way
Castro Valley, CA 94546

77 Traynor Street
Hayward, CA 94544